Complete this 11 question quiz to become an “Service Agreements Sales” specialist. To become a specialist, you will need to answer 9 of the 11 questions correctly.
Service Agreement Sales Quiz
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Question 1 of 11
1. Question
What is an advantage of a well-run Service Agreement Program?
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Question 2 of 11
2. Question
Who should have a service agreement from our company?
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Question 3 of 11
3. Question
TRUE OR FALSE: Service Agreements will help fill in the slow times and keep your technicians busy.
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Question 4 of 11
4. Question
TRUE OR FALSE: Service Agreements are a waste of time for your tech to run
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Question 5 of 11
5. Question
One advantages of the SVC Agreement to the client is…
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Question 6 of 11
6. Question
TRUE OR FALSE: Most manufactures require an annual inspection from a licensed professional to maintain the warranty of the equipment
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Question 7 of 11
7. Question
When should you offer the agreement to the client over the phone?
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Question 8 of 11
8. Question
TRUE OR FALSE: You should start talking about the SVC agreement at the beginning of the call before you even get their name.
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Question 9 of 11
9. Question
Which is the best question to ask the client to prompt the discussion of the benefits of the agreement?
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Question 10 of 11
10. Question
How important is it to fully understand the features and benefits of the service agreement as a CSR?
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Question 11 of 11
11. Question
TRUE OR FALSE: If a client gives you push back on the “service fee”, a service agreement would help book the call if there are discounts attached to it.
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