Complete this 11 question quiz to become an “Angry Customer Call” specialist. To become a specialist, you will need to answer 8 of the 11 questions correctly.
Overcoming Price Objections Quiz
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Question 1 of 11
1. Question
Why is it that the first thing customers ask you is the price?
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Question 2 of 11
2. Question
If we want to be different than other companies, we cannot compete on…
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Question 3 of 11
3. Question
People are not price shoppers, they are ___________ shoppers.
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Question 4 of 11
4. Question
If the first thing a customer asks you is “how much do you charge?” How should we respond?
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Question 5 of 11
5. Question
What is Plan A?
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Question 6 of 11
6. Question
If a customer keeps pushing you back for the price and won’t book the call, what should you do?
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Question 7 of 11
7. Question
How can you build value?
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Question 8 of 11
8. Question
what does IRAP stand for?
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Question 9 of 11
9. Question
Why is it important for us to offer a discount, even if it is very small?
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Question 10 of 11
10. Question
If the customer still doesn’t want to book the appointment after Plan A, B, and C, what do you do?
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Question 11 of 11
11. Question
How do we show that we are fighting for the customer?
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