Customer: “Hi, I’ve got an issue with [insert your customer’s problem] and I’m just looking for an estimate of what you guys would charge to fix that.”
PLAN A – CSR: “I can definitely help you with that. Tell me more about your situation?”
**customer explains their situation, you empathize and reassure them they have called the right place, then ask…**
Ask: “So, when would you like us to come out?”
Listen to this good example call: