Customer: “Hi, I’ve got an issue with [insert your customer’s problem] and I’m just looking for an estimate of what you guys would charge to fix that.”

PLAN A – CSR: “I can definitely help you with that.  Tell me more about your situation?”

**customer explains their situation, you empathize and reassure them they have called the right place, then ask…**

Ask: “So, when would you like us to come out?”

Listen to this good example call: