Even if it is your first day on job and you have no experience- it’s okay! You can always sound confident. You need to focus on using positive phrases and create trust with the customer. Customers need to be reassured that you are the right person to be taking care of them. As you learn to express confident language, your internal confidence will increase daily. Phrases such as “I can absolutely help you with that!” are often used to create confidence.

Listen to this example call: